Conditions of car hire

Please click here to download the rental agreement terms and conditions. In the event of any contradiction between the below terms and those included on the signed rental agreement the signed agreement will take precedence.

“Ace Tourist Rentals are a Brisbane based car rental company offering car hire for visitors to the greater Brisbane area including the Sunshine Coast and the Gold Coast”

UNLIMITED KILOMETERS
The rates quoted include UNLIMITED kilometers within the allocated area (see 'Area of Use').

DRIVER’S LICENCE
All drivers should hold a valid full driver's licence (not provisional or learners). Australian, New Zealand, International and Overseas Licenses are acceptable.

ADDITIONAL DRIVER’s
A charge will apply for each additional driver.

RATES
Hirers are reminded that all prices are in Australian dollars and that GST of 10% is included in all prices. Prices may vary without notice due to availability or in peak seasons. However, once you have booked a car your price is fixed. A surcharge of $50.00 applies to cars hired or dropped off on Xmas Day and Good Friday. A surcharge of $30.00 applies to cars hired or dropped off on any Australian public holiday

RENTAL DURATION
Minimum 24 hours from time of pick-up. Additional hours are charged at $10.00 per hour up to 3 hours and a full day thereafter. These rates only apply to notified late returns. Failure to return the vehicle to the nominated return location on the specified date & time, without prior notification, will result in a $75.00 penalty being applied.

AREA OF USE
Super Saver vehicles must remain within a 200km radius of Brisbane City.
All other vehicles must remain within a 250km radius of Brisbane City.
Should vehicles not remain within the respective radius areas, all waivers will be void due to breach of contract.
Please be aware that the following areas do fall within our authorised area of use -
to the north (Sunshine Coast and Maryborough)
to the south (Northern New South Wales including Byron Bay and Lismore)
and to the west (Toowoomba).

COLLISION DAMAGE WAIVER (CDW)
Hireage includes full comprehensive insurance. Insurance excess of $2500.00 for hirers over 25 years and $3000.00 for hirers 21-24 years applies. A waiver of $12 per day may be paid to reduce the excess for Hirers over 25 to $350 and 21-24 years to $650. Tyre & Windscreen insurance is not included. A pre-authorisation of $1,000 is taken for those hirers who do not take the CDW. For hirers who reduce their excess, no pre-authorisation is required.
Please click here to read further options in relation to insurance.

TYRE & WINDSCREEN PROTECTION (TWP)
This protection covers tyres, punctures, windscreen cracks and replacement screens (excluding People Movers), provided vehicle is used within the terms of the contract. Repairs may only be carried out with the authorisation of Ace Car Rentals. No reimbursement will be made if tyres or windscreens are repaired without written authorisation from Ace Car Rentals.
This protection is available for an additional daily fee. We recommend that this be taken at an additional charge.

EARLY RETURNS
The term of hire shall be for the period of time described in the Agreement. No refund available if vehicle is returned before date shown on contract. (Exceptional circumstances will be considered by Ace Rental Cars Management)

GOODS & SERVICES TAX
Goods and Services Tax (GST) is included in all prices quoted on this Website.

ROADSIDE ASSISTANCE
We provide a complimentary 24-hour vehicle breakdown service through RACQ. A toll free telephone number is provided in our "In car information guide". Please note that a call-out for driver error, i.e. keys locked in car or out of fuel, will incur a AU$65 service fee and any additional costs relating to driver error.

FUEL
Vehicles are supplied full of fuel. If you choose to return the vehicle with less petrol than supplied at the time of Rental, Ace Rentals will provide a re-fuelling service at your expense. This cost will be double the pump price at the Company's nominated fuel provider.

TRAFFIC INFRINGEMENTS
Any traffic infringements incurred during your rental period will incur an administration fee.

STREET DIRECTORIES & MAPS
We provide, with compliments, a street directory covering Gold Coast, Brisbane and Sunshine Coast. A replacement fee will be charged for non return.

GPS NAVIGATION UNITS
GPS Navigation Units are available as an optional extra (minimum 3 day rental). Please note that loss or damage to GPS Unit will result in a $500.00 replacement fee being applied.

PAYMENT
We accept Visa, Mastercard, Eftpos and Cash for payment of your rental. American Express and Diners attract a 5% surcharge on any transations due to high merchant fees. For vehicle security we do require the hirer of the vehicle to hold a valid current credit card. Please Note: Due to the limitations within the Terms of Use for Debit Cards, it is compulsory for all waivers to be accepted by customers who are using these cards for vehicle security. Upon confirmation of your booking, a 5% non-refundable deposit will be processed. Please refer to Collision Damage Waiver for all insurance information.

CANCELLATIONS
Cancellations made within 24 hours of commencement of hire period will incur a penalty fee of one day's rental. Cancellations where the vehicle collection point was Brisbane, Coolangatta or Maroochydore Airports, will be subject to applicable relocation charges.

BABY SEATS
Please note: If requested, we provide Baby & Booster Seats for rent. Although we supply all attachment items (such as straps & bolts), we DO NOT connect the seats as many of our customers prefer to ensure that their very precious passengers are safely secured. To that end, should you be arriving to a location, such as the Airport, where the vehicle may be left for your collection, then the items will be left on the back seat of the vehicle for you to secure.

ACCIDENT ADMINISTRATION FEE
All accidents/damage claims processed by ACE will incur a $75.00 administration charge.