Home > Locations > Gold Coast Airport Car Rental

If you are arriving after 21:00 hours and you have NOT received an email 24 hours prior to your arrival containing your lock box code and vehicle details, please contact our Office on 1800 620 408 or 07) 3862 2158 to obtain this information. If you DO NOT have access to your email 24 hours prior to your arrival, please contact our Office on 1800 620 408 to obtain your details. PLEASE NOTE : OUR PHONES ARE ATTENDED 7 DAYS PER WEEK, BETWEEN 06:00 AND 21:00 HOURS ONLY.

Upon your arrival at the Gold Coast Airport, the vehicle will be left for your collection in the SHORT TERM Public Car Park. The vehicle will be located as close as possible to the walkway access running from the terminal building and in the vicinity of the black chain wire fence at the rear of the Car Park.

A square black key-box will be on the drivers side window, and you enter the code provided, pull the button down and towards you to retrieve the key. Once you are inside the car, wind your window down and lift the key-box off - for use on your return to the Airport. The same code will close it.

There will be a street directory in your vehicle with the contract enclosed. Please sign the ORIGINAL CONTRACT and return to Ace in the Pre-Paid Envelope.

PLEASE READ CAREFULLY AND ENSURE THAT YOU ARE IN THE CORRECT VEHICLE.

Should you be returning your vehicle to the GOLD COAST AIRPORT, it would be appreciated if you could please return the vehicle to the same area. It is imperative that you contact our Office one (1) day prior to your return and confirm your return date and time. Failure to do this may result in excess parking fees being applied. If you are returning your vehicle after 16:00 hours, please contact our Office on 1800 620 408 for return instructions.